All DionJewel® products are carefully handmade in our Istanbul workshop. 

Since each piece is made-to-order, we kindly ask that you allow 1-7 business days (excluding weekends) before we ship your order. 

If you need to meet a certain deadline or need expedited shipping, we may be able to accommodate your request.

Please email us at info@dionjewel.com .

Simply browse our product section, select your desired item, and click the “Add to Cart” button. Once you're ready, proceed to the checkout.

We accept credit cards, debit cards, PayPal, and other payment options. You will see detailed options in the cart page.

We don't see or collect your card or payment details. Our payment system is hosted and secured by Shopify Payments.

• To cancel your order, please get in touch within 1 hour of your purchase. We allow penalty-free cancellations within this 1-hour window and will provide a full refund.
• Order cancellations are only possible if the item has not yet been shipped.
• Cancellations after indicated time period are subjected to 10% re-stocking fee.
• Any custom order cannot be cancelled, returned or exchanged after 1 hour of purchase.
• Personalized orders cannot be cancelled, returned or exchanged after 1 hour of purchase.

Yes of course!
You can let us know what you want written in the gift card during check out.

You can use chat box or write to us via WhatsApp.

Also you can email us at info@dionjewel.com

Yes, you can change the length or size if the item hasn't been made yet. Please contact us immediately to make the necessary adjustments.

• We do not take responsibility for packages that are not collected.
• Refunds will not be issued for for uncollected packages.

Yes, please contact us within 3 days of delivery. Ensure that you ship it back to us within 7 days.

• Return period starts after delivery confirmation and it is limited to 7 days.
• Returned product must be sent by paying the shipping charges.
• The shipments sent must be traceable and must be sent to be delivered with signature.
• When you want to return/exchange the product you have bought, please contact us for details on how to make the shipment.
• Returned and exchanged items are subjected to 30$+10% re-stocking fee.
• Additional costs of ours (transportation, repair, customs tax, etc.) may be deducted.

• Custom & personalized orders cannot be returned and exchanged.
• For following lengths, items are also considered as personalized order.
  ‣ Bracelets; 6 1/2" and shorter,
  ‣ Necklaces; 15" and shorter,
  ‣ Rings; Size 4US and smaller.

• Return period starts after delivery confirmation and it is limited to 7 days.
• Returned product must be sent by paying the shipping charges.
• The shipments sent must be traceable and must be sent to be delivered with signature.
• When you want to return/exchange the product you have bought, please contact us for details on how to make the shipment.
• Returned and exchanged items are subjected to 30$+10% re-stocking fee.
• Additional costs of ours (transportation, repair, customs tax, etc.) may be deducted.
• Custom & personalized orders cannot be returned and exchanged.
• For following lengths, items are also considered as personalized order.
  ‣ Bracelets; 6 1/2" and shorter,
  ‣ Necklaces; 15" and shorter,
  ‣ Rings; Size 4US and smaller.

• Your gold jewelry is exposed to skin oils, perspiration, dust, makeup, and more when worn on a daily basis. Clean your jewelry with a solution of 10-parts warm water and 2-parts dish soap on a daily basis to maintain the luster.
• Soak your gold jewelry pieces for 3 hours before gently scrubbing them with a soft cloth. Rinse thoroughly with hot water and wipe dry with a clean towel.
• Bonus Tip: after this, polish your jewelry with a jewelry polishing cloth for an extra shine!
• Attention: Gold is a soft metal. Brushing and drying should be done gently, and don't use a paper towel or tissue to avoid scratching your jewelry.

• All of our products are under our warranty for lifetime. Conditions below apply;
  ‣ If the stone falls off the item,
  ‣ If the lock/clasp breaks.
• Also we will be more than happy to help you if your product requires small repairs or maintanence. Such as;
  ‣ If the product requires polishing or get scratched,
  ‣ If the product breaks or chain snaps,
  
  *Return & re-delivery shipping costs belong to the customer.
  *Any applicable customs taxes belong to the customer.
  *Item must be sent back without any missing parts.

• Length is measured including clasp. The total distance between the beginning and the end of the product gives the full length. The usable length may be shorter due to the clasp mechanism, chain thickness, etc.
• Weight has ±5% error tolerance due to measurement instrument or the jewelry being manufactured by hand. Ring weights may be changed ±15% due to size.
• Necklace length may change 1/4" (6-7mm) due to the jewelry being manufactured by hand.
• Bracelet length may change 1/8" (3-4mm) due to the jewelry being manufactured by hand.
• Some chains may not be produced in the exact length as purchased due to each individual link size. In that case the chain will be made in closest length.