Heart Charm Oval Paperclip & Double Curb Chain Necklace

• Your gold jewelry is exposed to skin oils, perspiration, dust, makeup, and more when worn on a daily basis. Clean your jewelry with a solution of 10-parts warm water and 2-parts dish soap on a daily basis to maintain the luster.
• Soak your gold jewelry pieces for 3 hours before gently scrubbing them with a soft cloth. Rinse thoroughly with hot water and wipe dry with a clean towel.
• Bonus Tip: after this, polish your jewelry with a jewelry polishing cloth for an extra shine!
• Attention: Gold is a soft metal. Brushing and drying should be done gently, and don't use a paper towel or tissue to avoid scratching your jewelry.

• All of our products are under our warranty for lifetime. Conditions below apply;
  ‣ If the stone falls off the item,
  ‣ If the lock/clasp breaks.
• Also we will be more than happy to help you if your product requires small repairs or maintanence. Such as;
  ‣ If the product requires polishing or get scratched,
  ‣ If the product breaks or chain snaps,
  
  *Return & re-delivery shipping costs belong to the customer.
  *Any applicable customs taxes belong to the customer.
  *Item must be sent back without any missing parts.

• Length is measured including clasp. The total distance between the beginning and the end of the product gives the full length. The usable length may be shorter due to the clasp mechanism, chain thickness, etc.
• Weight has ±5% error tolerance due to measurement instrument or the jewelry being manufactured by hand. Ring weights may be changed ±15% due to size.
• Necklace length may change 1/4" (6-7mm) due to the jewelry being manufactured by hand.
• Bracelet length may change 1/8" (3-4mm) due to the jewelry being manufactured by hand.
• Some chains may not be produced in the exact length as purchased due to each individual link size. In that case the chain will be made in closest length.

• Return period starts after delivery confirmation and it is limited to 7 days.
• Returned product must be sent by paying the shipping charges.
• The shipments sent must be traceable and must be sent to be delivered with signature.
• When you want to return/exchange the product you have bought, please contact us for details on how to make the shipment.
• Returned and exchanged items are subjected to 30$+10% re-stocking fee.
• Additional costs of ours (transportation, repair, customs tax, etc.) may be deducted.
• Custom & personalized orders cannot be returned and exchanged.
• For following lengths, items are also considered as personalized order.
  ‣ Bracelets; 6 1/2" and shorter,
  ‣ Necklaces; 15" and shorter,
  ‣ Rings; Size 4US and smaller.

• To cancel your order, please get in touch within 1 hour of your purchase. We allow penalty-free cancellations within this 1-hour window and will provide a full refund.
• Order cancellations are only possible if the item has not yet been shipped.
• Cancellations after indicated time period are subjected to 10% re-stocking fee.
• Any custom order cannot be cancelled, returned or exchanged after 1 hour of purchase.
• Personalized orders cannot be cancelled, returned or exchanged after 1 hour of purchase.

• We do not take responsibility for packages that are not collected.
• Refunds will not be issued for for uncollected packages.

We reserve rights to make changes for return & exchange & cancellation conditions.

DionJewel® is a registered and protected brand name, representing our high-quality gold jewelry. Any use of the DionJewel® name or logo without explicit authorization constitutes a violation of our intellectual property rights and we will pursue necessary legal actions against such instances.

• UPS Express Shipping:
  ‣ 🇺🇸 United States
  ‣ 🇨🇦 Canada
  ‣ 🇬🇧 United Kingdom
  ‣ 🇦🇺 Australia
• UPS or TNT/FedEx Express Shipping:
  ‣ 🌍 Europe
  ‣ 🌏 Asia
  ‣ 🌎 Other regions

Key Notes:

• All orders are dispatched via free & express shipping.
• After shipping, the estimated delivery time is 1-3 business days for 🇺🇸 United States, 🇨🇦 Canada, 🇪🇺 European Union, and 🇬🇧 United Kingdom. Please note, this does not include weekends or holidays.
• Our items are made to order, typically requiring around 1-7 days for production.
• Please note, we cannot guarantee delivery times due to possible customs delays.
• In order to maintain our "free shipping" service, we employ alternative shipping methods for regions including 🌏 Asia, 🌎 South America, 🌍 Africa, and certain 🇪🇺 European countries. As a result, express shipping may not be available for some countries. For more information, please contact us.

• Upon dispatch of your order, you'll receive a tracking number from UPS via email.
• This tracking number allows you to monitor the shipment journey of your order in real-time on the UPS website.
• With UPS tracking, you can estimate the arrival time of your order and plan accordingly.
• If any changes need to be made to the delivery (like rescheduling or changing the delivery address), UPS tracking provides options to manage these.
• In case of any delays or issues during transit, the UPS tracking system provides timely updates.
• Remember to keep your tracking number safe for easy access to order status and for any potential communications with UPS.

• While we do deliver to PO Boxes in the 🇺🇸 United States, express shipping is exclusively for physical addresses.
• Deliveries to PO Boxes are not guaranteed and will be dispatched via a slower shipping method. We strongly recommend contacting us to provide a physical address.
• Given the nature of our products — gold jewelry, our shipments typically require a signature upon delivery. However, the delivery companies may occasionally drop the package without a signature, which is beyond our control.
• Upon shipping, you'll receive an email from UPS with options to waive the signature requirement, reschedule your delivery, or designate a specific drop-off point for your package.